SHIPMENT & DELIVERY
Shipment. We will contact you to arrange shipment dates. Gravity Force Training will devote good faith efforts to deliver the Products by the agreed delivery date. However, shipment dates are approximate and they are NOT guaranteed and such dates are not the essence of any order. You waive all claims for damages due to delay in delivery of the Products which is beyond the control of Gravity Force Training. Gravity Force Training shall have the right to deliver Products in one or multiple shipments. All shipping is FCA place of shipment (Incoterms 2010). Should shipment be held beyond the scheduled date at your request, Gravity Force Training may charge Customer for all expenses incident to such delay, include but not limited to storage of the Products.
Delivery. Gravity Force Training shall use good faith efforts to deliver the Products to the designated location specified by you at the time of purchase. Title to Products passes from Gravity Force Training to you upon shipment from Gravity Force Training’s facility (or, if applicable, the third party manufacturer's facility) or, if earlier, upon delivery by the Gravity Force Training to you.
Delivery Date. Gravity Force Training will use commercially reasonable means to avoid, and to give you sufficient notice of, any delay in delivery of the Products; however, failure to deliver the Products by a specified date will not be sufficient cause for cancellation, nor will Gravity Force Training be liable for any direct, indirect, consequential or economic loss or damage due to delay in delivery, whatever the cause. Where delivery of the Products is to be made in separate shipments, delay in delivering certain Products shall not entitle you to refuse to accept the remaining Products. Gravity Force Training reserves the right to make shipments when Products are available.
Delay. If delivery will be delayed beyond the estimated delivery date, Gravity Force Training will notify you with an updated delivery date.
Force Majeure. Without limiting any provision in the previous section, you agree that Gravity Force Training shall not be liable or be deemed to be in breach of this Agreement for any failure to perform, or delay in performing, any of Gravity Force Training's obligations in relation to the Products if the delay or failure was due to any cause beyond Gravity Force Training's reasonable control. Causes beyond Gravity Force Training's reasonable control shall include, but not be limited to, acts of God, flood, explosion, natural catastrophe, storms, fire or accident; war or threat of war, blockade, sabotage, insurrection, terrorism, riot or civil disturbance; acts, restrictions, regulations, laws, prohibitions or measures of any kind on the part of any governmental, international, federal, state or local authority; import or export regulations or embargoes; strikes or other industrial actions or trade disputes (whether involving employees of Gravity Force Training or a third party); problems in obtaining raw materials, labor, transportation, fuel, parts or machinery; and power failure or breakdown in machinery, including computer or other equipment failure. In the event of any such default or delay, the date for performance shall be extended for a period equal to the period during which such aforesaid cause, circumstance or contingency remains in effect.
FAQs about SHIPPING
We ship worldwide, working with a full-scale logistics and distribution company to make the international deliveries as effective and fast as possible.
The Shipping service does not deliver to P.O.Boxes, so provide please an alternative valide address (family, friends or working place).
Shipping is added to your order, as you enter your address on the check-out process. You have to select your Country, and the system will calculate the shipping cost in function of size and weight of your order.
We ship from Italy, as G-FORCE and FITSWORD are Made in Italy.
Yes, all shippings are tracked and you will receive an e-mail with tracking number as soon as the goods are in the hands of the shipping company. We use TNT, DHL, FEDEX, or other professional couriers in function of your country.
Shipping is fast and take less than a week to receive the goods in Europe. Around a week in the rest of the world. Anyway you will receive the expected delivery date with the tracking number.
Few hours after having received your order, we will send you an e-mail to receive confirmation of all information you submitted (about the product ordered and your delivery address). Once all information are confirmed, we prepare all shipping papers and we proceed with the shipping.
EUROPE: As we manufacture and ship directly from Europe, goods are able to be freely exported within the EU without any additional local duties (so there will be no additional charges).
REST OF THE WORLD: even though you have paid for the shipping, you might incur in additional fees for duties and customs (levied by the customs office in your country). We have no responsibility and control over those issues, as each country manage their customs as they please.
Returns. You may return Products (except for customized, special order, clearance Products, and downloadable content for which all sales are final) for refund within fifteen (15) days after delivery, but only if you have previously arranged for the return by contacting Gravity Force Training and obtaining a “Return Authorization Number” or “RMA”. To obtain an RMA contact a Gravity Force Training Representative at email@example.com. You are responsible for paying all shipping, handling and insurance charges to return the Products.
Product Returns. Products are not returnable for any reason without an RMA. You are responsible for returning the Products to Gravity Force Training within 14-days after you have been issued and RMA. All returns are at your own expense and risk of loss or damage to the Products. All returns are subject to the following:
You must return the Product undamaged and in its original condition;
You must return all original manuals, paper work, parts and accessories with the returned Product.
Except for damaged or non-conforming Products, original delivery costs are not refundable and you are responsible for all shipping costs, insurance for returns and any damage and loss suffered by the returned Products until the time they are delivered to Gravity Force Training.
Once the returned Product is delivered to Gravity Force Training, we will inspect it for damage. If the Product is returned in its original condition, new, not used (with the exception of limited use necessary to verify the characteristics and functioning of the Product) together with the labels and original documentation and packaging we will refund your product (not the shipping costs) as above less any diminished value of the Product due to your handling of it (including damage in transit or during your use of the Product prior to return).
Unauthorized Returns. Gravity Force Training will not provide a refund or credit for any Product returned without a valid and current RMA. You assume all shipping and handling charges for any unauthorized return.
FAQs about RETURNS
Yes, it is possible if you are not happy with it.
You may return Products for refund within fifteen (15) days after delivery. You are responsible for paying all shipping, handling and insurance charges to return the Products.
You must return the Product undamaged and in its original condition (with all original manuals, paper work, parts and accessories)
First of all you have to contact us to get a Return Authorization Number” or “RMA” at firstname.lastname@example.org
You have to ship the goods back to our Offices within 14-days, after we issued the RMA.
Once we receive the returned product, we will inspect it for damage. If it is returned in its original condition, new, not used (with the exception of limited use necessary to verify the characteristics and functioning of the Product) together with the labels and original documentation and packaging we will refund your payment.